SHIPPING AND DELIVERY
SHIPPING AND PROCESSING TIME
We process and ship orders from our warehouse Monday through Friday. Orders are usually fulfilled and shipped within 4-7 business days, unless otherwise noted. Processing time for custom/handmade and pre-order pieces may take longer, and these details can be found on the product pages and order confirmation emails. You will be charged at the time the order is placed. When your order ships, we will send a shipping confirmation email with tracking information.
SHIPPING & HANDLING
You will receive an email with tracking information and an estimated delivery date once your order ships. We ship with FEDEX DHL or UPS. Usually the most economical option.
We happily accept returns for eligible items within 30 days of ship date for a full refund or credit. The returned merchandise must be unused and in the complete original packaging. Returns are subject to a 35% restocking fee. We are NOT responsible for lost return packages, and recommend that you personally insure and track your packages. All sales final on furniture. There is no returns on furniture. To receive a RETURN AUTHORIZATION FORM you must email SUPPORT@HOMELESSPENTHOUSE.COM and fill out our RETURN AUTHORIZATION form.